Home » Products » Customer Interaction Management

Testimonials

NetValence Techmate

Customer Interaction Management

The goal of helpdesk & customer support system is to restore normal service operations as quickly as possible and to minimize the adverse effect on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.

NetValence incident management system designed to help organizations efficiently track, resolve and report on the issues that affect businesses resulting in improved efficiencies, reduced costs and higher quality services.

Benefits

  • Streamline support process at an affordable cost
  • Go live in a day with pre-defined and yet flexible workflows.
  • Multiple channels of support. Customers can log tickets through web, email and even IVR.
  • Ideal for IT Support and online Customer Support, 100% web based ticketing solution with built-in ITIL framework
  • Ease of control with both remote and at-home support staffing
  • Detailed reporting with case history, user interactions, agent workloads and even asset data