NetValence techmate

Service Provider

NetValence supports Customer Interaction Management for Service Providers. With multi tenancy and data isolation it is ideal for Service Providers who want to support multiple customers and multiple services.

In addition, NetValence also supports ticket consolidation across multiple helpdesks and multiple instances. It provides a single point routing of tickets from many helpdesks to agents based on skills and load.

Ready adapters are available for Remedy, Salesforce and HP Servicedesk. Additional custom adapters can be built on demand.